---
okf_version: "0.2"
type: Article
title: "Contact VirtualSMS - Telegram, Email & GitHub Support"
description: "Reach VirtualSMS support via Telegram bot (under 60s for bot-handled queries), email for partnerships, or GitHub for SDK issues."
resource: "https://virtualsms.io/contact"
tags: ["contact", "support"]
updated: "1970-01-01T00:00:00.000Z"
generated:
  at: "2026-10-24T19:58:44.280Z"
  by: "virtualsms-marketing-site"
verified: "1970-01-01T00:00:00.000Z"
status: "source-derived"
stale_after: "180d"
sources: ["https://virtualsms.io/contact"]
---

# Contact support



Pick the channel that fits: Telegram for orders, email for formal requests, GitHub for code.

 [View system status](https://virtualsms.io/status)









## Telegram Bot
 Fastest

Recommended for most support requests


Balance, order status, refunds, and account questions. Bot replies in under 60 seconds; we aim to reply as soon as possible, usually within 1–2 business days.
 [Open @VirtualSMSioBot](https://t.me/VirtualSMSioBot?start=support)

Opens in Telegram. Works on mobile without installing the app.
 1–2 days

### Email

Partnerships, press, enterprise API, or anything that needs attachments. Use subject prefixes: Partnership:, Press:, or Enterprise:.
[support@virtualsms.io](mailto:support@virtualsms.io) Developers

### GitHub

REST API and SDK bugs. Open a public issue on the relevant repo. Never paste API keys.
[github.com/virtualsms-io](https://github.com/virtualsms-io)

Product updates

Announcements only. Not monitored for account or billing support.
 [@VirtualSMSio](https://x.com/VirtualSMSio)










FAQ



## Common questions



Quick answers before you reach out.




 What is the fastest way to get help?

 +




Telegram @VirtualSMSioBot. Bot-handled queries (balance, order status, refunds) usually resolve in under 60 seconds.



 Do you offer live chat on the website?

 +




Yes during business hours (GMT+7). After hours, use the Telegram bot for the same coverage asynchronously.



 How do I reach you for partnerships or press?

 +




Email support@virtualsms.io with subject prefix Partnership:, Press:, or Enterprise: so it routes correctly.



 Where do API or SDK bugs go?

 +




GitHub at github.com/virtualsms-io on the relevant SDK repository. Never paste API keys in public issues.



 What counts as urgent?

 +




Payment not crediting, stalled verification, or production integration failure. Open Telegram and flag urgent in the first message.







Urgent? Payment not crediting or API down?
 Open Telegram and write urgent in your first message.













## Still stuck?



Most issues resolve in under a minute on Telegram. For outages, check status first.


 [Open Telegram bot](https://t.me/VirtualSMSioBot?start=support)
 [System status](https://virtualsms.io/status)
 [API docs](https://virtualsms.io/docs)