---
okf_version: "0.2"
type: Reference
title: "VirtualSMS Help Center"
description: "Setup, verification, refunds, account and country guides for VirtualSMS."
resource: "https://virtualsms.io/help"
tags: ["help", "index"]
updated: "2026-10-20T00:00:00.000Z"
generated:
  at: "2026-10-24T19:58:44.280Z"
  by: "virtualsms-marketing-site"
verified: "2026-10-20T00:00:00.000Z"
status: "source-derived"
stale_after: "60d"
sources: ["https://virtualsms.io/help"]
---
# VirtualSMS Help Center

## Getting started

New here? Start with these guides.

- [How VirtualSMS verification works](https://virtualsms.io/help/getting-started/how-virtual-sms-verification-works)
- [How to create a VirtualSMS account](https://virtualsms.io/help/getting-started/how-to-create-an-account)
- [Activation vs rental: which one do I need?](https://virtualsms.io/help/getting-started/activation-vs-rental-which-one-to-pick)
- [Real SIM vs VoIP: why VirtualSMS costs more](https://virtualsms.io/help/getting-started/real-sim-vs-voip-explained)
- [MCP server setup for AI agents (Claude Desktop, Cursor)](https://virtualsms.io/help/getting-started/mcp-server-setup-for-ai-agents)

## Verification

SMS delivery, success rates, troubleshooting.

- [WhatsApp and Telegram success rates: what to expect](https://virtualsms.io/help/verification/whatsapp-telegram-success-rates)

## Refunds & cancellations

Auto-refunds, cancellations, dispute resolution.

- [Refunds and withdrawals](https://virtualsms.io/help/refunds-cancellations/refunds-and-withdrawals)
- [Why didn’t I receive the SMS? What to do](https://virtualsms.io/help/refunds-cancellations/why-no-sms-and-what-to-do)
- [The SMS arrived but the platform rejected the code](https://virtualsms.io/help/refunds-cancellations/platform-rejected-code-troubleshooting)
- [How to cancel an order before the SMS arrives](https://virtualsms.io/help/refunds-cancellations/how-to-cancel-an-order)
- [I paid but my balance didn’t update: what to do](https://virtualsms.io/help/refunds-cancellations/deposit-not-credited)

## Account

Login, password, settings, security.

- [Account and login help](https://virtualsms.io/help/account/account-and-login)
- [Top up by SBP bank transfer](https://virtualsms.io/help/account/sbp-bank-transfer)
- [Redeem a top-up code](https://virtualsms.io/help/account/redeem-topup-code)

## Services

Per-platform guides for Telegram, WhatsApp, Tinder, and more.

- [How to verify Tinder with a virtual number](https://virtualsms.io/help/services/how-to-verify-tinder-with-virtual-number)
- [How to verify WhatsApp with a virtual number](https://virtualsms.io/help/services/how-to-verify-whatsapp-with-virtual-number)
- [Why some platforms reject virtual numbers (and how to fix it)](https://virtualsms.io/help/services/why-some-platforms-reject-virtual-numbers)

## Countries

Country availability and best-route guidance.

- [How to pick the best country for your service](https://virtualsms.io/help/countries/how-to-pick-the-best-country-for-your-service)