---
okf_version: "0.2"
type: Guide
title: "Account and login help"
description: "Password resets, Google and Telegram sign-in, and account requests."
resource: "https://virtualsms.io/help/account/account-and-login"
tags: ["help", "account"]
updated: "2026-10-20T00:00:00.000Z"
generated:
  at: "2026-10-24T19:58:44.280Z"
  by: "virtualsms-marketing-site"
verified: "2026-10-20T00:00:00.000Z"
status: "source-derived"
stale_after: "60d"
sources: ["https://virtualsms.io/help/account/account-and-login"]
---

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 [Account](https://virtualsms.io/help/account)

# Account and login help
 Updated 2026-10-20 3 min read By VirtualSMS team

In short

Password resets, Google and Telegram sign-in, and account requests.


For Google or Telegram sign-in, try the same button you originally used. Please do not share any password or login code in chat.

## Forgotten password

On the login page, choose “Forgot password” and enter your email. We send a reset link if that email has an account. The link works for 1 hour. Check your spam folder too.

Google-linked accounts can also set or reset an email password. A Telegram-only account may have no email or password login attached.

## Two accounts or a balance on Telegram

An account made in the Telegram bot and one made with email on the website can be separate accounts with separate balances. Contact support so a colleague can check. Merging accounts is not promised.

## Change email or delete an account

These are not self-serve. Contact support for a colleague to review your request. Account access is decided by a human.

## A blank page or a site that will not load

Try a hard refresh or a private window. If it is still blank, tell support which browser and device you use.


## Frequently asked questions


### How long does a password reset link work?

The reset link works for 1 hour. Check your spam folder too.


### Can I change my email myself?

Email changes are not self-serve. Contact support for a colleague to review your request.


## More in Account

- Top up by SBP bank transfer Pay from a Russian bank app and find help for a missing payment. 3 min read
- Redeem a top-up code Add an Alipay top-up code to your balance and understand error messages. 2 min read



## Couldn’t find what you need?

Open chat. Support usually replies within a few minutes.
 [Browse FAQ](https://virtualsms.io/faq)

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