---
okf_version: "0.2"
type: Reference
title: "Refunds & cancellations"
description: "VirtualSMS refunds and cancellations: auto-refund, how to cancel an order, and what to do when a platform rejects the code."
resource: "https://virtualsms.io/help/refunds-cancellations"
tags: ["help", "refunds-cancellations"]
updated: "2026-10-20T00:00:00.000Z"
generated:
  at: "2026-10-24T19:58:44.280Z"
  by: "virtualsms-marketing-site"
verified: "2026-10-20T00:00:00.000Z"
status: "source-derived"
stale_after: "60d"
sources: ["https://virtualsms.io/help/refunds-cancellations"]
---
# Refunds & cancellations

VirtualSMS refunds and cancellations: auto-refund, how to cancel an order, and what to do when a platform rejects the code.

## Articles

| Article | What it covers |
| --- | --- |
| [Refunds and withdrawals](https://virtualsms.io/help/refunds-cancellations/refunds-and-withdrawals) | Order refunds, cancellation eligibility and prepaid balance policy. |
| [Why didn’t I receive the SMS? What to do](https://virtualsms.io/help/refunds-cancellations/why-no-sms-and-what-to-do) | Auto-refund, manual cancel, or get a new number. |
| [The SMS arrived but the platform rejected the code](https://virtualsms.io/help/refunds-cancellations/platform-rejected-code-troubleshooting) | Diagnostic flow for rare platform-side rejections. |
| [How to cancel an order before the SMS arrives](https://virtualsms.io/help/refunds-cancellations/how-to-cancel-an-order) | Step-by-step cancellation. Full refund, no penalty. |
| [I paid but my balance didn’t update: what to do](https://virtualsms.io/help/refunds-cancellations/deposit-not-credited) | Check your payment status, available methods and what support needs to review. |

## Other help categories

- [Getting started](https://virtualsms.io/help/getting-started)
- [Verification](https://virtualsms.io/help/verification)
- [Account](https://virtualsms.io/help/account)
- [Services](https://virtualsms.io/help/services)
- [Countries](https://virtualsms.io/help/countries)