Pick the channel that fits: Telegram for orders, email for formal requests, GitHub for code.
View system statusStart with Telegram unless you need email attachments or a public bug report.
Recommended for most support requests
Balance, order status, refunds, and account questions. Bot replies in under 60 seconds; human escalation within 24 hours.
Opens in Telegram. Works on mobile without installing the app.
Partnerships, press, enterprise API, or anything that needs attachments. Use subject prefixes: Partnership:, Press:, or Enterprise:.
[email protected]REST API and SDK bugs. Open a public issue on the relevant repo. Never paste API keys.
github.com/virtualsms-ioProduct updates
Announcements only. Not monitored for account or billing support.
FAQ
Quick answers before you reach out.
Telegram @VirtualSMSioBot. Bot-handled queries (balance, order status, refunds) usually resolve in under 60 seconds.
Yes during business hours (GMT+7). After hours, use the Telegram bot for the same coverage asynchronously.
Email [email protected] with subject prefix Partnership:, Press:, or Enterprise: so it routes correctly.
GitHub at github.com/virtualsms-io on the relevant SDK repository. Never paste API keys in public issues.
Payment not crediting, stalled verification, or production integration failure. Open Telegram and flag urgent in the first message.
Most issues resolve in under a minute on Telegram. For outages, check status first.
