Terms of Service

These Terms of Service ("Terms") govern your use of VirtualSMS at virtualsms.io, including the website, dashboard, API, MCP server and Telegram bot (together, the "Service"), operated under the VirtualSMS brand ("we", "us", "our"). These Terms are a public offer. By creating an account, topping up your balance or placing an order, you accept these Terms, our Refund Policy and our Privacy Policy in full. If you do not agree, do not use the Service.

VirtualSMS provides temporary and rented phone numbers on real physical SIM cards for receiving SMS messages. Depending on your selection, the Service includes:

• One-time SMS verifications (activation codes) for legitimate account registration and verification
• Dedicated number rentals for longer-term inbound SMS
• Residential proxy bandwidth and browser session infrastructure, where offered
• Developer access through the REST API, webhooks, Telegram bot and MCP server
• An opt-in affiliate program

The Service is receive-only for SMS. You are responsible for complying with the terms of any third-party platform you use a number with.

The Service is a digital service delivered online; nothing is shipped. A number is assigned to your order immediately after purchase, and received messages are shown in your dashboard, through the API and in the Telegram bot, usually within seconds of arrival. An activation stays open for up to 20 minutes; a rental stays active for the period you purchased. Order status and history are available in your account at all times.

You must be at least 18 years old and able to enter a binding agreement. You are responsible for keeping your login and API credentials secure and for all activity under your account. One person or organisation may not use multiple accounts to evade limits or enforcement.

You may use the Service only for lawful purposes. You must NOT use the Service to:

• Commit fraud, create accounts with false or stolen identity information, or open accounts in another person's name
• Bypass, circumvent or defeat identity-verification (KYC), anti-fraud or security controls of any bank, payment service, financial institution, exchange or other platform
• Engage in phishing, scams, impersonation, harassment or extortion
• Send spam or run unsolicited messaging campaigns
• Launder money, finance terrorism, or deal with persons or jurisdictions subject to sanctions
• Buy, sell or promote illegal goods or services
• Attack, scan or compromise third-party systems using proxies or sessions
• Resell the Service without our written permission, or send automated traffic that degrades it for others

We monitor for abuse. We may refuse, suspend or terminate any order or account involved in prohibited use, without refund of balance connected to the violation, and we cooperate with lawful requests from law enforcement.

VirtualSMS is a prepaid balance service. Prices are shown in US dollars before you confirm each order. You top up your balance using the payment methods offered on the deposit screen (currently cryptocurrency and, where available, bank instant payments such as SBP), processed by third-party payment providers; minimum deposits start at $2.50; some payment methods have a higher minimum, which is shown on the deposit screen. Limits per transaction are also shown on the deposit screen. Your balance is credited once the provider confirms the payment. We never see or store your card or bank credentials. Balances do not expire while your account is active.

For SMS verifications you are charged only when a message is delivered to your order. If no SMS arrives within the 20-minute window, the charge is returned to your balance automatically. Rentals and other fixed-term products are charged upfront for the period you choose. Full refund rules are in our Refund Policy .

If something goes wrong with a payment or order, contact support first. We aim to reply as soon as possible, usually within 1–2 business days. Opening a chargeback or payment dispute for a payment that was credited to your balance, or for a service that was delivered, may lead to suspension of the account and reversal of the disputed amount from your balance while we respond to the dispute.

API keys, MCP access and the Telegram bot are provided for legitimate integration. Rate limits apply. Abusive or excessive automated use may lead to temporary or permanent suspension.

We work to keep the Service available but do not guarantee uninterrupted access. Maintenance, technical issues or events outside our control may cause temporary disruption; failed orders are refunded to your balance as described in the Refund Policy.

We may suspend or close accounts that violate these Terms. You may close your account at any time by contacting support.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages. Our total liability for any claim is limited to the amount you paid us in the 30 days before the claim.

If you have a complaint, contact support with your order ID. We aim to reply as soon as possible, usually within 1–2 business days. Both parties agree to try to resolve any dispute in good faith through support for at least 30 days before taking any other action.

We may update these Terms. Material changes are announced by email or on the platform at least 7 days before they take effect. The date at the top shows the latest version. Continuing to use the Service after a change takes effect means you accept it.

VirtualSMS — https://virtualsms.io

Email: support@virtualsms.io

Telegram support: Telegram support bot (instant bot replies). We aim to reply as soon as possible, usually within 1–2 business days.

Live chat: business hours, GMT+7