Refund Policy

You pay only for messages that are delivered. If a number does not receive an SMS, you get your money back to your balance automatically — no request needed.

• If no SMS arrives within up to 20 minutes, the order closes and the full price is returned to your balance automatically.
• You can cancel an activation yourself from 2 minutes after purchase, as long as no SMS has arrived, and receive a full refund to your balance.
• Once an SMS has been delivered, the activation is complete and is not refundable.
• If the code you received was wrong or unusable because of a fault on our side, contact support within 24 hours with your order ID. We review every request and credit your balance when the fault is ours.

• You can cancel a rental within 20 minutes of purchase for a full refund to your balance, provided no SMS has been received on the number. Extensions bought in that window are refunded too.
• After 20 minutes, or once any SMS has been received, the rental is not refundable, because the number is reserved exclusively for you for the period purchased.
• If a rented number stops receiving messages because of a fault on our side, contact support: we will replace the number or credit the unused period to your balance.

These are non-refundable once delivered or used. If a product fails because of a fault on our side, contact support and we will credit your balance for the affected amount.

All refunds are credited to your VirtualSMS account balance, instantly for automatic refunds. For reviewed requests, we aim to reply as soon as possible, usually within 1–2 business days. Your balance can be used for any product on the platform and does not expire while your account is active.

Deposits add prepaid credit to your account and are not withdrawable to the original payment method. Exceptions:

• Duplicate or incorrect charge — if you were charged twice or an amount different from what you authorised, we will correct it by crediting your balance or, where the payment method allows, returning the payment.
• Payment not credited — if your payment completed but your balance was not topped up, contact support with the payment reference and we will credit it.
• Where required by law.

Report payment issues within 30 days of the payment.

Refunds are not provided for orders or balance connected to a breach of our Terms of Service .

Email [email protected] or message https://t.me/VirtualSMSioBot with your account email, order ID or payment reference, and a short description. We aim to reply as soon as possible, usually within 1–2 business days.

Please contact us before opening a dispute with your bank or payment provider — we can usually fix the problem faster. See section 8 of our Terms of Service for how disputes are handled.