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Account and login help

Updated 2026-10-203 min readBy VirtualSMS team

In short

Password resets, Google and Telegram sign-in, and account requests.

For Google or Telegram sign-in, try the same button you originally used. Please do not share any password or login code in chat.

Forgotten password

On the login page, choose “Forgot password” and enter your email. We send a reset link if that email has an account. The link works for 1 hour. Check your spam folder too.

Google-linked accounts can also set or reset an email password. A Telegram-only account may have no email or password login attached.

Two accounts or a balance on Telegram

An account made in the Telegram bot and one made with email on the website can be separate accounts with separate balances. Contact support so a colleague can check. Merging accounts is not promised.

Change email or delete an account

These are not self-serve. Contact support for a colleague to review your request. Account access is decided by a human.

A blank page or a site that will not load

Try a hard refresh or a private window. If it is still blank, tell support which browser and device you use.

Frequently asked questions

How long does a password reset link work?

The reset link works for 1 hour. Check your spam folder too.

Can I change my email myself?

Email changes are not self-serve. Contact support for a colleague to review your request.

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