Order refunds normally go back to your VirtualSMS balance, not to a wallet or card. A human reviews every manual refund case.
A number that never got a code
A verification order with no code is refunded to the balance automatically when it expires. Windows depend on the order: Priority is up to 10 minutes and Standard up to 20, and they can be shorter. Follow the order countdown.
Cancellation becomes eligible from 2 minutes after purchase while no code has arrived, subject to the order and state checks. If the order shows no refund, ask support to review it.
A code arrived
Once a code has arrived, you cannot cancel or refund the order yourself. If the app rejected or banned the number, a human decides whether an exception applies.
Taking balance back out
Top-ups are prepaid credit and cannot be withdrawn to the original payment method, except for a duplicate or incorrect charge, an uncredited payment, or where the law requires it. Report these cases within 30 days; a human reviews each case. Balance does not expire while your account is active.